planning

• Budgeting
• Creating a Coordinated Agenda
• End of Year Reviews
  
• Freshman Resource Center
• Strategic Planning

office management

• Closing a Congressional Office
  
• Conducting Staff Meetings
• Crisis Management
• Ethics Management
• Top Four Areas of Ethical Risks
  
• Managing in a Campaign Year
• Managing During War Time
• Reaching Goals Through Coordination and Teamwork
• Staff Employment/Salary Studies

personnel management

• Bonuses
• Clarifying Responsibilities and Performance Expectations
• Courageous Followers
• How to Deliver Performance Reviews
• How to Develop Job Descriptions
• Intern Management
• Job Descriptions: House Office Sample
• Reaching Goals Through Coordination and Teamwork
• Sample Performance Review Forms
  
• Spouse–Staff Relationships
• Staff Employment/Salary Studies

mail and technology

• Common Office Objections to Technology
• Dealing with Backlogged Mail
• Effective Congressional Web Sites
• FAQs about the CMF Model Mail System
  
• Mail Management
• Mail Management Services
• Make Technology Work for You
• Profile of E-mailers
  
• Research on Congressional Communications
• Strategies to Get E-mail Out Faster & More Effectively
• Writing Constituent Mail training courses
  

district/state offices

• Capitalizing on Scheduling Opportunities
• Clarifying Responsibilities and Performance Expectations
• Creating a Coordinated Agenda
• Defining and Identifying Projects Work
• Fostering a Strategic Outreach Culture
• Keeping It Local: A Guide for Managing Congressional District & State Offices (formerly Frontline Management)
• Maximizing the Casework Operation
• Planning and Implementing Successful Events
• Reaching Goals Through Coordination and Teamwork
• Sample Constituent Services Manual

freshman resource center

• Workshop for Aides of Members-Elect: First_90_Days_Handouts (2.7 MB)
• Services for Members-elect