| Communicating with Congress: How Capitol Hill is Coping with the Surge in Citizen Advocacy |
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figure 15. offices responding to e-mail with e-mail
“How much of the constituent e-mail you receive is responded to with an e-mail message from your office?” Many congressional offices are not embracing IT tools to help them address the increase in constituent communications. In the Senate, 38% of surveyed offices respond to all incoming e-mail from constituents with an e-mail response; in the House, only 17% respond to all constituent e-mail with e-mail. Nearly 40% of House offices and one-quarter of all Senate offices surveyed still respond to constituent e-mail with a postal letter response. |
