| Communicating with Congress: How Capitol Hill is Coping with the Surge in Citizen Advocacy |
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figure 21. what staff want in constituent communications
"How helpful is it for messages from constituents to include the following?”
The more information constituents provide in their communications, the easier it is for congressional offices to serve their constituents effectively. According to staff, it is “very helpful” or “helpful” for constituents to provide such details as reference to specific legislation and the bill number and title that their communication addresses. Additionally, staff would like to see more detail about how the issue affects individual constituents, including their reasons for supporting a bill or issue, the constituent’s perspective on how the bill would affect his or her district or state, and even a personal story related to the bill or issue. |
