| Executive Summary |
vii
|
| Introduction |
1
|
| Public Comment on the Draft Report |
3
|
Background
|
5
|
The Players and Their Processes
|
7
|
| An Overview of the Stakeholders |
7
|
| An Overview of the Process |
8
|
| Citizens |
15
|
| Citizen Participants |
15
|
Challenges for Citizens
|
16
|
| Recommendations for Citizens
|
18
|
Grassroots Advocacy Campaigns
|
23
|
| Organizers of Grassroots Advocacy Campaigns |
23
|
| Vendors that Provide Tools to Facilitate Advocacy Campaigns |
24
|
| Challenges for Grassroots Advocacy Campaigns |
25
|
| Recommendations to Grassroots Advocacy Organizations |
26
|
| Recommendations to Advocacy Vendors |
31
|
| Congress |
33
|
| Members of Congress |
33
|
| House and Senate Member Offices |
34
|
| Congressional Committee and Leadership Offices |
34
|
| The Institution of Congress |
35
|
| Vendors that Provide Tools to Manage Congressional Communications |
35
|
| Challenges for Congress |
36
|
| A Recommendation to the Institution of Congress |
37
|
| Recommendations to Member Offices |
39
|
| A Recommendation to Committee and Leadership Offices |
45
|
| A New Model for Constituent Communications |
49
|
| Origins of the New Model |
49
|
| The Key Principles |
50
|
| The Concept: An Aggregated Communications Dashboard |
51
|
| Member Web Form Communications |
53
|
| Grassroots Advocacy Campaigns |
54
|
| Implementing the Aggregated Communications Dashboard Model |
62
|
| Moving Forward |
65
|
| About the Congressional Management Foundation |
67
|
CWC_RecommendationsReport